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Moderation Policy
This page explains the moderation guidelines for the subscribed membership activities.
This policy applies to all subcribed membership activity including but not limited to Open Podcasts, Open Research Portal, community discussion forums on Slack, Discord, Discourse, project mailing lists or Serenity Member Console.
Community Ambassadors moderate the public channel messages for Code violations and help channelise the public conversations.
Our community is growing vertically, and therefore at times, moderators may or may not provide grounds an action of deletion(Deletion for moderation).
In the case of deletion of public messages, the moderation group should delete messages which:
  1. 1.
    Disclose NPPI: Non public personal information e.g photos, a personal information of a member, a govt issued identifier and the likes, unless a member expressly waives the right to privacy.
Few Examples: Statement 1: Member A publishes - "If you would like to connect with me, here is my phone no. XXXXX" Statement 2: Member A publishes - "Member A, Phone no. XXXXX"
Statement 3: Member B publishes - "Member A, Phone no. XXXXX" Statement 4: Member A published - "photo and a description which suggests the member has clearly waived the right to privacy to express on a public platform" Statement 1 and 4 do not qualify for moderation as the member has willingly waived their right to privacy on a public forum.
Statement 2 does not have a clear expression of waiver and therefore is moderated.
Statement 3 is deleted for moderation, unless the Member B holds a Power of Attorney(a digital consent) to publish their peer Member A's NPPI.
2. If a member incidentally(not once but through a span of time) violate the Guiding Principles and the Code of Conduct.
Foundation's community advocates that - "We shall build tolerance in our community." When members expression violate the Guiding principles or the Code of Conduct, Serenity's Moderation bots are activated by default. Foundation's communications system also has privacy drivers to ensure member safety. A single message should not be construed as a member's violation of community guidelines. Rather habituality should be seen as a measure for Code violations.
Therefore, moderators should look for a continous period of time(a minimum of 7 days) to establish whether a member violated the community code or not.
Read more about Sentient Bot, which runs a moderation sweep every week.
3. When a member has requested deletion of their expressions and Media Committee has reviewed the request.
For many reasons such as communication between sparring members on a topic of interest, member wishing to take back their expressions, members may seek deletion of their public expressions. If the Media Committee has reviewed the request in affirmative, expressions may get deleted.
Serenity has automated privacy drivers such as Message Retention triggers on its communication systems. Members use the default safe settings in private messages, and change or modify them based on peer consent.
For public forum, Media CWCs receive the deletion requests and review them each week.
About Channel Moderators/Ambassadors:
Generally, each public channel has a Moderator/Ambassador who politely flags any violation to Foundation's code of conduct.
Each moderation follows an escalation, which you can also read about in Code of Conduct.
Who are the Moderators? They can be Media Committee members, Media CWC members, or Steering and CWC members of other committees of the Foundation.
Approach to Escalation:
Step 1: Community Ambassadors/Moderators: In a scenario, where a member has noticed violation of these guidelines, they shall bring it to the notice of the public channelโ€™s moderator with the message: Notice and serial number of the Code.
E.g Notice 11 with a tag to the moderator of the public channel or private channels.
For reporting violations in a Direct Message, it is recommended to write to the Media Committee, rather than confronting your peer with a Notice of violation. ๐Ÿ˜’
Step 2: Media Committee: In case the moderator of the channel is unable to respond appropriately to a memberโ€™s satisfaction, members are encouraged to contact the Media Committee on its mailing list.
Step 3: Observation Committee: If the Media Committee is unable to address the violation to the memberโ€™s satisfaction, member(s) may reach the Foundationโ€™s Observation Committee which plays the role of arbitration in dispute resolution between members.

Moderation of a live conversation:

Live conversation is a real time conversation on the Foundation's communication systems, when two peers are expressing their views and statements.
Open Council and its committee members(CWC: Core Working Groups/Committees) should only moderate an ongoing live conversation.
Further, It is at the discretion of the Independent Board members to stop/interrupt a live public conversation w.r.t subscribed membership activity.
Further, read about "Sentient Bot", an AI anonymous communication system on Serenity's decentralised citizen network.
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